We will exchange your damaged unit with another one from our extensive inventory. In the event that we do not have the required item in stock, we will search for it to offer you the needed replacement part.

Exchange Stock

We keep a consistent stock of Fanuc, Mitsubishi, Yaskawa, and Fuji electronic servo and spindle drives available for exchange. We also have a vast history of repairs. These drives will be ready to be sent out to you upon request.

Our repair search feature allows you to get an idea of our experience and what we may have in our inventory.

Order

To request an exchange, please submit the order by 2 p.m. Eastern Standard Time. You may use the following contact methods:

Phone: 502-493-1352

Email: sales@ics-repair.com

One of our representatives will promptly contact you by email or phone to inform you about the price and availability of the requested item and confirm the exchange.

Responsibility In Exchange

You are responsible to ship your item(s) to ICS, Inc by Next Day Air service, the same day you place your order. ICS Inc. must be informed about the shipping method as well as provided the carrier’s tracking number for the item(s) being shipped.

Terms of service

We will issue an invoice only after receiving and evaluating your unit. You will be billed for the agreed upon price, according to the quotation we gave. Extra charges will apply if:

• The item returned to us turns out to be in non-repairable condition, disassembled, or with missing parts. In a situation when unit received proves to be in a non-repairable condition, we will contact you with alternative options.
• We receive your item later than 12:00 p.m. Eastern time. This does not apply to delays due to carrier mishandling.