We offer an exchange on your damaged unit with another one from our extensive inventory. In the event that we do not have the required item in stock, we will search for it to offer you the needed replacement part.

Our exchange inventory consists of fully operational refurbished units. They are thoroughly tested for quality assurance by our expert engineers. This service allows for a quick turnaround on the equipment needed to get your plant up and running again, while also offering a cost-effective alternative to buying new. The damaged parts that are sent to us for exchange are repaired and made available for the next customer! This approach allows us to reduce waste and promote sustainable practices.

Exchange Stock

We keep a consistent stock of Fanuc, Mitsubishi, Yaskawa, and Fuji electronic servo and spindle drives available for exchange. We also have a vast history of repairs. These drives will be ready upon request.

Our repair search feature allows you to get an idea of our experience and what we may have in our inventory.

Order

To request an exchange, please submit the order by 2 p.m. Eastern Standard Time. You may use the following contact methods:

Phone: 502-493-1352

Email our sales manager: Julia@ics-repair.com

We will promptly contact you by email or phone to inform you about the price and availability of the requested item and confirm the exchange.

Responsibility In Exchange

You are responsible to ship your item(s) to ICS, Inc by Next Day Air service, the same day you place your order. ICS Inc. requires information about the shipping method as well as the carrier’s tracking number for the item(s).

Terms of service

We will issue an invoice only after receiving and evaluating your unit. You will be billed for the agreed upon price, according to the quotation we gave. Extra charges will apply if:

• The item returned to us turns out to be in non-repairable condition, disassembled, or with missing parts. In a situation when unit received proves to be in a non-repairable condition, we will contact you with alternative options.
• We receive your item later than 12:00 p.m. Eastern time. This does not apply to delays due to carrier mishandling.